Terms of service

1. Scope and Acceptance

1.1 Access to www.ex-freedom.com grants you the status of User and implies full acceptance of these Terms and Conditions (T&C).
1.2 If you do not agree, you must refrain from using the site. Browsing, consulting, or downloading content constitutes acceptance of the T&C in force at that time.

2. Use of the Site

2.1 The site can be accessed without registration; however, certain features (purchase, order history, dedicated support) require account creation.
2.2 The User undertakes to:
  • Use the site lawfully and responsibly;
  • Not introduce viruses, malicious code, or defamatory content;
  • Respect the intellectual property rights of Extreme Freedom and third parties.

3. User Registration

3.1 Registration is carried out during checkout by completing a form with:
  • Full name |  • Address |  • Valid email or phone number.
3.2 The User guarantees the accuracy of the information provided and undertakes to update it. False or incomplete information is the sole responsibility of the User.

4. Customer Account

4.1 After registration, the User will receive communications related to:
  • Order, payment, and shipping status;
  • Campaigns or news (marketing), with the option to unsubscribe at any time.
4.2 The User may, at any time, request account closure via info@ex-freedom.com.

5. Product Catalog and Information

5.1 Products presented are marketed by TS E-FREEDOM UNIP. LDA, headquarters: Rua Nova do Monte Branco 13, 7540-060 Santiago do Cacém.
5.2 Photos are for illustrative purposes only; always consult the technical description.
5.3 Prices include VAT at the applicable legal rate. Typographical or stock errors may result in order cancellation with a full refund.
5.4 Stock availability is not guaranteed until final order confirmation.

6. Data Protection

See our [Privacy Policy] to understand how we collect, use, and protect your personal data, as well as our [Cookie Policy].

7. Intellectual Property

All content (texts, images, logos, design) belongs to Extreme Freedom, unless otherwise indicated. Reproduction, copying, or use for commercial purposes without prior authorization is prohibited.

8. Warranties

8.1 General Goods

Provisions of Decree-Law No. 84/2021, of October 18, apply. The customer must present the original invoice and ensure the item shows no misuse.

8.2 Bicycles and Vehicles

  • Legal warranty of 3 years or 1,000 km (whichever comes first) for manufacturing defects.
  • Vehicle registration must be completed within 15 days of purchase.
  • All maintenance must be performed at authorized workshops.
  • Battery warranty:
    • Lead: 6 months or 1,000 km
    • Lithium: 6 months or 1,500 km
    (Note: progressive wear is not included in the warranty).
  • Professional or competitive use reduces the general warranty to 6 months.
  • Parts subject to normal wear, such as brake pads, tires, or filters, are not covered by the warranty.
  • Vehicle transport to the workshop is entirely the customer’s responsibility.

The warranty will be considered void in cases of damage caused by misuse, negligence, unauthorized technical modifications, incorrect assembly, or improper intervention by the customer or third parties. Additionally, Extreme Freedom is not responsible for any damage resulting from the use of the item, including falls, collisions, impacts, excessive wear, or any other type of damage not directly caused by a manufacturing defect. We reserve the right to refuse warranty coverage whenever it is determined that the problem originated from misuse or mishandling.

8.3 Warranty for semi-assembled vehicles purchased directly from the manufacturer:

In cases where the vehicle is purchased semi-assembled and assembly is carried out by the customer, the applicable warranty is exclusively that provided by the manufacturer. Extreme Freedom is not responsible for any failure, malfunction, or issue arising from assembly, as it was not performed or tested by our technical team.

In warranty activation situations, the customer must contact the manufacturer directly. If additional documentation from us is required for this process, we will provide it within our means.

9. Limitation of Liability

9.1 Extreme Freedom does not guarantee that the site will operate without interruptions, errors, or security failures.
9.2 We are not responsible for damages resulting from:
  • Interception of communications;
  • Misuse of products in violation of the law;
  • External links whose content we do not control.

10. Fénix Freedom Warranty

Mission and Commitment

At Extreme Freedom, we believe true protection goes beyond fabric: it is a commitment to the road and those who ride it.
The Fénix Freedom Warranty represents this commitment. It is not a promotion or free replacement—it is a gesture of trust and solidarity, exclusive to customers who have truly faced a road accident with our products.

Covered Products

The Warranty applies exclusively to the following Extreme Freedom products:

  • ShadowRider Hoodie
  • Lamberjack Shirts
  • Future products identified with the FÉNIX FREEDOM seal

Only purchases made directly from the official store or authorized affiliates are included under this policy.

Warranty Activation

  1. Clear photographs of the accident and the damaged item, showing clear accident marks (e.g., abrasion, tears, impact punctures).
  2. One (1) valid document, with date and signature, proving the occurrence:
    • Insurance claim report;
    • Police report / incident report;
    • Official declaration from the other party involved in the accident.
  3. Name and original order number.
  4. Physical shipment of the damaged item to our warehouse.
    • The address will be provided after initial document verification.
    • Shipping costs are the customer’s responsibility.
    • We do not accept shipments with customs charges or cash-on-delivery.

Conditions and Limitations

  • Replacement limited to 1 item per customer per accident.
  • The replacement item will be identical in model, color, and size.
    If out of stock, an equivalent model may be offered.
  • The item will be shipped only after receipt and physical verification of the damaged piece.
  • Requests showing misuse, natural wear, or fraud attempts will be rejected without replacement or refund.
  • Items without valid documentation or clear accident signs will be returned to the customer without replacement.

Clear Exclusions

  • Natural wear of fabric (sun, washing, prolonged use);
  • Products damaged by misuse, improper cleaning, or modifications;
  • Cases where the product no longer fits or was purchased in the wrong size;
  • Requests from customers who do not meet all required conditions;
  • Items purchased from marketplaces, unauthorized websites, or unaffiliated physical stores.

Replacement Process

  1. Send all documentation by email (info@ex-freedom.com).
  2. Initial validation by the Extreme Freedom team.
  3. Shipment of the damaged item for inspection.
  4. Upon approval, shipment of the new item at no additional cost.

Fraud and Abuse

Extreme Freedom reserves the right to:

  • Reject any request that shows inconsistencies or signs of attempted abuse;
  • Request additional documentation if necessary;
  • Update or cancel this policy at any time in case of abusive or repeated use.

Spirit of the Warranty

"We don’t just sell clothing. We sell trust. And if the road knocks you down, we help you get back up."

The Fénix Freedom Project exists to truly support those who face the hardships of the road. Misusing this policy is a sign of disrespect to the community that relies on it.

Rebirth begins with a gesture of trust.

11. Cancellation Fee

In the event of cancellation of orders with payment already made, an administrative fee of 5% of the final purchase amount will be charged to cover commissions and processing costs. The refund will only be issued after this fee is deducted.

For bulky items already shipped, an additional return fee will be charged, corresponding to the logistical costs of the return.

12. Reshipment Fee

Orders returned due to unsuccessful delivery attempts, namely because of the recipient’s absence at the indicated address or inability to receive, may be reshipped upon the customer’s express request. For this purpose, a reshipment fee of €12.26 will apply, corresponding to the additional logistical charges of the new shipment. Reshipment will only be made after confirmation of payment of this fee and validation of updated delivery details.

13. Final Provisions

13.1 Violation of these T&C may result in blocked access and civil or criminal liability.
13.2 Any clause declared invalid will be replaced by another of equivalent effect, without affecting the validity of the remaining clauses.
13.3 We reserve the right to amend these T&C without prior notice. The User must check them periodically.
13.4 These T&C are governed by Portuguese law; in case of dispute, the competent court is that of Santiago do Cacém.

Updated on: 30/06/2025